Embassy Suites Hotel Orlando-Airpor
5835 T G Lee Blvd, Orlando, Kissimmee,
Location is close to the airport but the "plane" sounds were not a problem. It's also convienient to get around the region. The facilities are clean and the staff was helpful. As with all Embassy Suites, the atrium space is a plus. Would definitely stay here again.
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Embassy Suites Hotel Orlando-Downto
191 E Pine St, Orlando, Kissimmee,
This hotel only has valet service for parking. When the valet parked my car he slammed it in park so hard and fast without letting my car properly stop that it locked my ignition, shifter and steering column. I was there for a weekend with a wedding party that I was part of so I was obligated to be there. I live over an hour away but needed to go home to check on my children (I'm a single parent). My youngest has asthma and had bronchitis and just broke her toe. When I went to the valet to get my car they said that they could not get it to start but not to worry because it didn't look like anyone tried to steal it. After waiting over 7 hours for them to try and get my car going and the manager belittling me, and talking down to me of course as he was bragging to me of his Mercades that he just got. I told them I just needed to get home to check on my child could they get me a rental car or something seeing that I needed to come back for the remainder of the weekend. The manager told me no because it was not there fault that my car locked up even though they were that last ones in my car and it had never done that before. After agruing with him for hours he finally offered me a 1 way taxi ride (that would cost them $300 and a rental would cost $20) home. I asked him how would I get back to get my car?? He said that would be my problem and that was all he would do for me. The valet gentleman I need to say really did try to help they first offered a ride home and back as they apoligized and said they understand that I needed to check on my child, but the hotel manage told them no. We tried to get a tow truck to tow my car to my mechanic but seeing that it was parked on the 7th floor of the structure none of the tow trucks would fit, and because when they parked it my steering column was turned upside down and my tires turned out we could not even try to push it. I have vacationed at many different hotels across the country and I have to say that this has been my worst experience ever. I am a manager in customer service and would never treat my customers this way. I would at least try to help them and not belittle them as I brag of my vehicle, especially when there is a problem with thier vehicle that was caused by my employee. I strongly urge that you avoid this hotel if at all possible seeing that you never know what could happen to your vehicle and how you will be treated by the management staff.
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