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Universals Hard Rock Hotel
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Address
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5800 Universal Blvd, Orlando, Kissimmee |
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Phone
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(407) 503-7625 |
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Fax
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Postcode
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Listing review
Booked a "kids suite" at $500 per night. We arrived and rude employee Heidi looks my wife up and down and says " you are aware of how much this room is a night". HOW RUDE! Of course we did, they make you pay 1/3 upfront and rest at check-in. Heidi then went on to bash our bank Checkcard saying that it is not a credit card and we were a cash only customer and that no charging priveleges would be extended to the room. WHO CARES! We didn't want to charge to the room anyway. We don't need credit cards, we pay in cash. Our suite indicated that we were to receive a special gift for our small child. Heidi completely wanted to get us out of her hair. We get to the room and I have stayed at MUCH better for $500 night. There are like 4 lamps to light 2 rooms (1 floor and 2 desk type). The room was gross. There were hairs on the sheets that were there when we pulled back covers, the shower looked like it had not been cleaned and had water in the bottom, and the ice bucket had the previous guests ice in it. We called "Star Services" and waited like 30 minutes to get an answer. We complained about all the above and they brought us sheets and a bucket of ice. We asked about the lighting and were told nothing would be done about that. So much for their claims of "live like a rock star". I called the night manager and he apologized. He says he saw where we have stayed at the other properties several times and our account was in good standing. He said would fix the "cash only" deal and sent up the mini-bar key since Heidi didn't feel we had the money to pay for anything we used (we didn't use anything out of it but was rude not to offer someone in a SUITE). We changed our own sheets and went to bed. After some haggling, they brought us 2 more lamps the next day. The pool was nice. We did get a cabana and would recommend. We did try to put on our room since night manager said he would fix to find out we were still "cash only". So I paid cash. We went to Disney as we are Vacation Club members after doing Hard Time at the Hard Rock. When we presented our checkcard to Disney, they extended a $1500 instant credit for room charges. We spent 7 nights at Beach Club in a 2 room villa. Much nicer and less attitude. I can promise you we will never again stay at Hard Rock Hotel.
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